Privacy Policy

 

This privacy policy describes the personal data collected or generated (processed) when you engage with the Cash & Rocket website. It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

 

What Personal Data Do We Collect and When?

 

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our customer services, request to receive communications, participate in our events, or use our website.

 

This personal data includes your:

 

* Contact details, including full name, email, telephone number, shipping and billing addresses;

* personal details including gender, hometown, date of birth and purchase history;

* payment or credit card information;

* passport information, driver’s license details

 

 

Why and How Do We Use Your Personal Data?

 

We use your personal data in the following ways:

 

To Provide the Features of the Website and Services You Request

 

When you use our website, we will use your personal data to provide the requested product or service. For example, if you make a purchase on www.cashandrocket.com or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our customer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.

 

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

 

When you consent, we will send you marketing communications and news concerning Cash & Rocket’s products, services, events and other promotions. You can opt-out at any time after you have given your consent.

 

If you are an existing customer of Cash & Rocket (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Cash & Rocket products or services where permitted by applicable EU law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well

as information from other Cash & Rocket products or services - such as your use of Cash & Rocket’s website, your participation in Cash & Rocket events and contests - to personalise communications on products and services that may be interesting for you.

 

To Operate, Improve and Maintain our Business, Products and Services

 

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our website.

 

To Protect Our or Others' Rights, Property or Safety

 

We may also use your personal data about how you use our website to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable EU law.

 

For General Research and Analysis Purposes

 

We use data about how our visitors use our website and services to understand customer behaviour or preferences. For example, we may use information about how visitors to Cashandrocket.com search for and find products to better understand the best ways to organise and present product offerings.

 

Other Purposes

 

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

 

Legal Grounds

 

To process your personal data, we rely on certain legal grounds, depending on how you interact with our website.

 

- When you purchase Cash & Rocket products from our website, we need your personal data to fulfil our contract with you. For example, we need your payment and contact details to deliver your order.

 

- We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

 

Sharing of Your Personal Data

 

Cash & Rocket’s Sharing

 

Cash & Rocket shares your personal data with:

 

- Cash & Rocket entities for the purposes and under the conditions outlined above.

 

- Third party service providers processing personal data on Cash & Rocket’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features. When using third party service providers we enter into agreements that require them to implement appropriate technical and organisational measures to protect your personal data.

 

- Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our website and Apps or violations of our website Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).

 

- To any other third party where you have provided your consent.

 

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, spin-off, dissolution or liquidation).

 

Protection and Management of Your Personal Data

 

Encryption & Security

 

We use a variety of technical and organisational security measures, including encryption and authentication tools, to maintain the safety of your personal data.

 

Retention of your Personal Data

 

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you are a customer of Cash & Rocket. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

 

Your Rights Relating to Your Personal Data

 

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. If you like would to request a copy of your personal data or exercise any of your other rights, please contact us at info@cashandrocket.com or call +44 (0) 207 389 6829.

 

Opting Out of Direct Marketing

 

You can opt-out by modifying your email subscription by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us via info@cashandrocket.com

 

Changes to Our Privacy Policy

 

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our website. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. This privacy policy was last modified in May 2019.

 

Questions and Feedback

 

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

 

If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact Customer Services:

 

Cash & Rocket Holdings ltd | 20 Buckingham Street | London, WC@N 6EF | United Kingdom

 

You may also send us an email at info@cashandrocket.com

 

If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.

CASH & ROCKET . LET'S DRIVE THE CHANGE

OUR OFFICE

Cash & Rocket Offices
20 Buckingham Street
London
WC2N 6EF
+44 (0) 207 389 6835
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